Q1. Which couriers do you use?

We deliver worldwide using the following couriers:

• UPS
• FedEx
• DHL
• TNT

Q2. How long does the delivery take?

Delivery speeds can differ depending on where you are. Please take a look at the below table for further information.

Note:

Please be aware that these are only guidelines and we have no control over the delivery time or external delays once the product has left us.

If you would like your order in a hurry, you can e-mail us at support@yingcomm with your invoice number and we’ll do our best to prioritize your order for you.

For deliveries to an EU country, VAT number will be required.

Q3. What are your delivery terms?

Delivery will be FOB (Free on board) shipping point (Nanchang city, Jiangxi, China), unless otherwise directed by you. We will prepay the freight costs and you should be charged for the shipping and handling charges.

Q4. How long does delivery take?

Every reasonable effort will be made by us to fulfill your order in the quantity and on the delivery date estimated.

However, all shipping or delivery dates provided are approximate only and shall not be deemed to represent fixed or guaranteed dates.

We shall not be liable for any failure to deliver or for any delay in delivery or performance due to any cause beyond the reasonable control of us, including but not limited to events of force majeure: the relevant export control and customs clearance processes, crashes, fire, strike, flood, war conditions, pandemic，government regulation or restriction, labor or material difficulty, transportation difficulty, engineering, design or manufacturing difficulty, freight embargo, riot or civil disturbance, default of a supplier, prohibitions or events which render performance difficult or impossible. In the event of any such delay, the date of delivery or performance shall be extended for a period equal to the time lost by reason of the delay.

Q5. Can I change my billing / delivery address if it hasn’t shipped yet?

i. If your order has not shipped yet:
Sure! You can change to another address before it’s shipped.

ii. If your order has already shipped:
We will try our best to contact the carrier to see if they can re-route the order to another address.

To avoid any possible loss, damages or delay, please double-check that all billing and shipping details are correctly provided. Once a delivery has been shipped, we are unable to re-direct parcels and unable to take responsibility for loss, damages or delay. If you have any other questions, please contact us at support@yingcomm.com.

Q6. Where can I find my tracking number? 

We will send you a shipping confirmation to the email address provided at the time of order placement (1-2 business days) after your order was completed.

If you do not find it in your inbox, please check your junk and spam folders.

If it is not there, email us at support@yingcomm.com.

Q7. How do I track my parcel status?

International

After your order is completed, we will send a shipping confirmation email over to your email address provided at the time of order placement. Just enter the tracking number we provided, and you can track the status of your parcel(s) from start to finish on the carrier’s website.

If it is showing as invalid, please refer to the following ‘Why my tracking information ‘invalid?‘ or ‘unavailable’.

Q8. Why my tracking information ‘invalid’ or ‘unavailable’ ?

If the carrier’s website is showing as ‘invalid’ or ‘unavailable’ and it’s been less than 48 hours since you received the shipping confirmation email: Please be patient, it sometimes takes 1-2 business days to update their information.

If your parcel still isn’t showing after 48 hours since you received the shipping confirmation: email us at support@yingcomm.com and we’ll investigate this for you.

Q9. Why does my tracking number show: ‘clearance delay – import’ ?

This means the parcel is being held for in or taxation purposes at the port of arrival. We do not take any responsibility for any delay due to customs or taxation formalities at the country of arrival. The recipient is the responsible party when paying for import duties and taxation. Please check your e-mail to see whether or not you received a message from the carrier, and if there have been any outstanding payments that need to be paid. You can also contact your local carrier or customs office for further information.

Q10. What do I do if my parcel went to the wrong address?

We’d recommend contacting us directly to check the delivery address and see if the delivery address was labeled correctly.

If it is signed for by another party, please try to contact the recipient and see if it can be re-directed by the carrier. We will also assist you further.

Q11. Why was my parcel ‘returned to sender’ ?

We’re sorry to hear that your parcel may have been returned to us. There are a few possible reasons for this.

• The courier has made too many failed attempts to deliver to your address.
• The address or contact details that you provided may not have been accurate, so the courier has struggled to make the delivery (to avoid the delivery fails, please double check your shipping address and phone number when making your purchase).
• There may have been an outstanding fee for the parcel.

To avoid any possibilities of parcel return, we will also assist you in checking the shipping status frequently. If your parcel is returned to us, please send us an email at support@yingcomm.com.

Q12. Why am I paying customs, duties and taxes for my order?

Kindly note that you will be charged import duties, taxes or any other fees for your goods purchased to ensure the carriers can deliver it in the shortest possible time after entering your country.

Important: International clients (We are a Chinese company) are responsible for paying any applicable import duties, taxes, and any other fees which your local customs authority levies at an appropriate rate based on your goods. These fees are collected by your local carrier or government and are not paid by us. If you need further information, please contact your local carrier or customs office.

Last updated: 20 February, 2020.