When making inquiries, you may follow the basic procedure described below with the part number on our website.

We’ll be happy to provide you with further information if you’d like to contact us at 1@yingcomm.com.

It will take an average of 1-2 business days to process your request.

How does ordering work?

1. Browse our website (www.yingcomm.com) to choose the products that you’re interested in.

2. Email us an inquiry at 1@yingcomm.com. The main contents should include the part number(s) from the website, order quantity, and specify your request.

3. We will respond your inquiries within 2 business days.

4. Follow-up of detailed issues:

This includes negotiating prices, requesting sample evaluation, material changes, OEM service, becoming an agent, certification, package confirmation, regular order lead time, etc.

i. Quotations:

• Yingcomm’s quoted prices are stated in United States dollars and based on your order quantity.
• All prices quoted are valid for 30 days only from the date stated on the quotation.
• After that time, the prices may be altered by us without prior notice, owing to fluctuations in the prices of materials or component prices.
• Installation is not included in the price unless expressly agreed otherwise in writing.

ii. Sample:

1-2 FREE samples can be provided on request for orders below 10USD with freight collection.

iii. Materials:

If you have specific materials requirements, feel free to email us at 1@yingcomm.com.

iv. OEM

We have experience in handling OEM orders from end to end in the following steps:

1) Development of specifications
2) Design
3) Building
4) Test prototype
5) New products

Attention Agents:

If you are interested in introducing our products into your country or becoming involved in the import and promotion of our products in your country, we would be interested in learning more about your professional experience and knowledge in overseas trade and international marketing.

In addition, we would be happy to sign an “INTERNATIONAL SALES REPRESENTATIVE AGREEMENT” with you.

v. Certification:

Prior to shipping, the product you order will have undergone full testing to stringent specifications.

Selected products are CE certified.

All our products are manufactured under the RoHS directive.

vi. Standard packaging:

We will offer good commercial packaging. However, all other special packaging required by you is subject to additional charges.

vii. Regular order lead time (lead time consists of the time elapsed from the raw material stage to the delivery of the finished product).

For samples, expect 2-5 business days; for large volume purchases, expect 7-20 business days.

Please note that any dates quoted for delivery of your order are approximate only, and we will not be held liable for any delay in the delivery of your order, howsoever caused.

viii. Other requirements:

Shipping method confirmation. For more information, please refer to the shipping and delivery section.

5. The order confirmation payment terms discussion (Negotiable) requires telegraphic transfer in advance.

For more information, please refer to the payment & pricing page.

6. You’ll receive your purchased order.

7. We’ll invoice you with the price and banking information within two workaday.

8. We’ll receive the payment.

9. We can then request a bank receipt.

10. The manufacturing or sample preparation commences.

11. We’ll keep you posted on the production status.

12. The manufacturing is complete and the products will be ready to send.

13. You’ll receive confirmation of shipping details via email from 1@yingcomm.com, and subsequent product delivery.

14. We email you a tracking number to the email address provided at the time of order placement. We will also assist you in tracking the parcel(s) status until delivery is completed.

15. The packing list and commercial invoice will be provided upon the shipping of the goods.

One final thing that I’d like to add to this procedure is this:

After-Sales Service. If there is any feedback on our products, we’d love to hear it! Customer feedback is important as it helps our company to learn and grow. Thanks in advance.